Nina
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Recent activity by Nina-
Can I request a specific delivery date or time?
If you order a machine that requires truck shipping, the carrier will call you before delivery to arrange an appointment, and you can set a time that is convenient for you. Please note that the sel...
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How can I determine whether my shipments will be sent by truck or as normal packages?
The 50W to 150W CO2 lasers must be able to be unloaded. Please note that a valid phone number is required to receive a truck order. The K40/K40+, fiber lasers, and accessories are shipped via parce...
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When will my order be shipped?
For items that are in stock, we ship the truck machines within 4 business days (Monday through Friday). Please ensure that you provide a valid phone number for your truck order to receive the machi...
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Where will my machine be delivered from?
OMTech uses warehouses in the Czech Republic. Your order will be shipped from the Czech Republic.
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How much are your shipping fees? Do you offer free shipping?
We offer free shipping within Germany. For shipping costs outside Germany, we recommend that you add the item to your shopping cart, proceed to checkout, enter your address, and the system will aut...
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Do I need to prepare a tailgate or forklift to unload the machine?
Our shipping department will contact you by email after you place your order to confirm that you are able to unload the machine. We will arrange the appropriate mode of transport according to your ...
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How long is the lead time for my shipment?
Shipping times vary depending on the destination, but are usually between 5-10 business days for deliveries within Germany.Shipments may be temporarily stored in our warehouses during transport. No...
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Do I need to be present for delivery?
Under normal circumstances, the carrier will contact you prior to delivery to arrange a delivery date and time, and will require a signature to confirm receipt of the goods. When the carrier calls ...
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How much will my truck shipment cost?
That depends on the machine you want to buy. For machines measuring less than 900 × 600 mm, the shipping fee you see on the payment page is usually all you have to pay. For machines larger than 900...
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What should I do if I do not receive all the items I ordered?
Multi-item orders are shipped separately. Please check if you have received multiple tracking numbers and if all items have been delivered. If you are still missing an item, please email our custom...