Frequent requests
- Do you have an address or branches in Europe?
- Can I participate in your showroom and affiliate program?
- I am interested in working with you. Who should I contact?
- How do I make an appointment if I want to visit an OMTech showroom?
- What forms does your technical support take?
- I would like to speak to someone.
Payment
- How can I find/receive my invoice?
- I am from Switzerland. How can I apply for a tax-free order? And which fees do I have to pay?
- How long will it take to receive my refund?
- Why can't I pay with Klarna?
- What payment methods does Klarna offer?
- How many installments can you make with Klarna?
Shipping
- My address is in Switzerland, so why hasn't the logistics been updated for so long?
- Is your warehouse open for pickups?
- Can I make a purchase if my address is outside the EU?
- I am from Switzerland and do not have to pay VAT. How does that work?
- I am from Switzerland. Do I have to pay for shipping, and who takes care of the customs clearance fee?
- How long does delivery to an address in Switzerland take?
Product
- Do you also need our coolant?
- Do the products have CE certification?
- Why are some products available on the US website but not on your website?
- Are the products you offer in the US and Europe identical?
- How deep can I cut with an OMTech laser machine?
- Which laser power is suitable for my application?
Warranty
- If I need replacement parts, can you provide them? How long will it take to receive them?
- What does the limited OMTech warranty cover?
- How long is the warranty period for new OMTech laser machines?
- How can I claim warranty services for my OMTech product?
- How long is the warranty period for OMTech-certified (refurbished) CO2 laser devices?
- Are there any exceptions to the OMTech warranty?