Nina
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Recent activity by Nina-
Can I have one order delivered to multiple addresses?
If you need to change the address for various items in your order, please send us an email with the address changes directly and immediately after placing your order.
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Does Omtech offer same-day shipping options or other expedited shipping services?
Unfortunately, we do not offer expedited shipping.
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Does Omtech offer on-site pickup as a shipping option?
No. Unfortunately, we cannot offer on-site pickup as our warehouses are currently not open to the public.
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What should I do if the package is delayed?
If your address is in Germany and you do not see any updates to the tracking information for your package within 3 to 5 business days, we recommend that you wait a little longer. It is also normal ...
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What should I do if my device arrives damaged?
Please inspect your shipment carefully upon delivery and note any visible damage on the carrier's delivery receipt before signing. Please also take clear photos documenting the damage. Email us imm...
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Do you ship internationally?
We deliver to most of the 28 countries of the European Union and Switzerland: Austria, Belgium, Bulgaria, Hungary, Germany, Greece, Denmark, Spain, Italy, Cyprus, Latvia, Lithuania, Luxembourg, Mal...
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How can I contact customer service for other shipping-related questions or issues?
Please contact OMTech Customer Service at support@omtechlaser.de for further assistance.
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I purchased the LightBurn software. When can I expect to receive it?
You will receive the LightBurn license key within 24 hours of placing your order, along with the download link for LightBurn.
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I ordered a machine together with a water cooling system. Will they be shipped together or separately?
The machine and accessories will be shipped separately.
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I only received the machine/accessories. What about the other items in my order?
The machine and accessories will be shipped separately. Machines over 40W must be transported by truck. If you have not received a tracking number for your machine or accessories, please contact ou...