Warranty
- If I need replacement parts, can you provide them? How long will it take to receive them?
- What does the limited OMTech warranty cover?
- How long is the warranty period for new OMTech laser machines?
- How can I claim warranty services for my OMTech product?
- How long is the warranty period for OMTech-certified (refurbished) CO2 laser devices?
- Are there any exceptions to the OMTech warranty?
- Does the OMTech warranty cover repairs and replacement parts indefinitely?
- Does the warranty cover third-party products or software issues?
- Who pays the shipping costs for the warranty service?
- Is there an extended warranty for OMTech products?
- What is the policy for exchanging defective or damaged items?
- What kind of support does OMTech offer after the warranty period has expired?
- Can I transfer the OMTech warranty if I sell the machine?
- Are the laser tubes and power supplies also covered under warranty during the machine's warranty period?
- How do I return a defective part under warranty?
- What does “normal use” of the laser machine mean in relation to the warranty?
- What types of damage are not covered by the OMTech warranty?
- What options do I have if I suffer damages that exceed the value of the defective product?
- What happens if I make subsequent modifications to my OMTech product?