1. Troubleshooting
2. Solis Duo Dual

This article aims to address the issue of the Solis Duo laser engraving machine failing to power on. It applies to the following models:✅ Solis Duo seriesSteps to TakeEnsure the laser key is insert...

1. Troubleshooting
2. Pro

If the panel does not light up, check if the machine can be reset when powered on. If it can be, then check whether the connecting plug between the panel and the mainboard is secure. If there is no...

1. Troubleshooting
2. Pro

This article aims to address the issue of the panel showing error code “machine protected”, suitable for the following models:✅ Pro SeriesDepending on the status of your machine, the process may ta...

1. Troubleshooting
2. Pro

If other components of the machine have power, but the laser power supply does not, please first ensure that the startup procedure is correct:Close all covers, ensuring that all door switches are d...

1. Troubleshooting
2. Pro

This article addresses the issue of the laser tube not firing and is suitable for the following models:✅ Pro SeriesDepending on the status of your machine, it may take about 30 to 60 minutes to com...

1. Troubleshooting
2. Pronto

This article aims to address the issue of the tube not firing and is suitable for the following models:✅ CO₂ Pronto SeriesDepending on the status of your machine, it may take approximately 10 to 20...

1. Troubleshooting
2. Pronto

If other components of the machine have power, but the laser power supply does not, please first ensure that the startup procedure is correct:Close all covers, ensuring that all door switches are d...

1. Troubleshooting
2. Pronto

This article addresses the issue of the laser tube not firing and is suitable for the following models:✅ Pronto SeriesDepending on the status of your machine, it may take about 30 to 60 minutes to ...

1. Troubleshooting
2. Pronto

This article aims to address the issue of the panel showing error code “machine protected”, suitable for the following models:✅ Pronto SeriesDepending on the status of your machine, the process may...

1. Maintenance
2. Pronto

The lens has a durable coating and won’t be damaged by correct and careful cleaning. If not clean, your laser will be less efficient and heat buildup on the oil or dust itself can damage the lens.C...