1. Troubleshooting
2. Maker

1. Open RDWorks. 2. Access the user parameter interface. Check that “Go scale mode” is set to “Close laser” (as shown).       If the parameter is correct, check whether the laser signal on the disp...

1. Troubleshooting
2. Maker

1. Open RDWorks. 2. Access the “Vendor param”(password: rd8888) and check that “Water Protect” is ticked (as shown).                   If the box has been ticked, unplug the line to the WP port on ...

1. Troubleshooting
2. Maker

When the machine is in normal standby mode, the tri-color light should be yellow. After opening the cover, the tri-color light should turn red. If the tri-color light turns red but the machine doe...

1. Troubleshooting
2. Maker

Measure the voltage between the IN and GND of the laser power supply 6-pin terminal with the power set at different levels.                                   If the voltage measures similar, the m...

1. Troubleshooting
2. Maker

  Measure the voltage between the IN and GND of the 6-pin terminal with the power set at different levels. If the voltage measures similar, the mainboard is faulty. Replace it with a new, identic...

1. Troubleshooting
2. Maker

The laser tube has a finite service life.  Some problems may happen sooner and some even are not problems, though they appear to be. Use the list below to troubleshoot your laser tube that might be...

1. Troubleshooting
2. Maker

  1. Set the maximum and minimum power to 45% and test. 2. If the color is still purplish, check the current value of the laser power supply. If the current value is too low (less than 5mA). Unplu...

1. Troubleshooting
2. Maker

  This happens when the gas charge (carbon dioxide) inside the tube is depleting. If in such case, replace the laser tube with a new, identical one.   

1. Troubleshooting
2. Maker

  This happens when the laser tube is cracked and has been exposed to air. If in such case, replace the laser tube with a new, identical one.   

1. Troubleshooting
2. Maker

  The laser tube needs to be replaced.