Customer Service
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Activity overview
Latest activity by Customer Service-
Customer Service created an article,
Control panel alarm codes/altert messages
Alarm codes/Alert messages Solutions Jog distance is 0 Press the "Jog/Continue" button in the middle of the panel. X frame slop The image size is too large or too close to the X-axis edge. De...
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Customer Service created an article,
Whole machine won't boot up
Check the items below in the order they are listed:Whether the wall socket is energizedWhether the power cord of the machine is connected in place.Whether the machine's emergency stop button is rel...
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Customer Service created an article,
The panel has an error code "Water protected"
Machines in the Pronto series require the use of a chiller, and the alarm signal from the chiller must be connected to the machine using the provided signal cable.If the alarm line is connected and...
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Customer Service created an article,
Weakened laser performance
1. Follow the normal maintenance procedures to clean all lenses and all three mirrors. Make sure the laser path is perfectly aligned. If the laser performance is still subpar, follow up the steps b...
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Customer Service created an article,
Ethernet connection failure
Make sure:The IP settings are correct.The machine IP address is consistent with the software IP.The first three digits of the computer IP are the same as the machine’s and the last digit is differe...
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Customer Service created an article,
USB connection failure
If your control computer cannot be connected to the machine through LightBurn, make sure your LightBurn license is compatible with the DSP type of machine (if it doesn't support DSP, go to LightBur...
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Customer Service created an article,
How to turn off air assist?
Please note that the product cannot enable or disable the blowing function based on layer selection, but the blowing function can be temporarily turned off in the software.To disable the air assist...
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Customer Service created an article,
Laser power supply indicator not lighting up
If other components of the machine have power, but the laser power supply does not, please first ensure that the startup procedure is correct:Close all covers, making sure that all door switches ar...
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Customer Service created an article,
No Laser fired
If the laser tube is not firing laser beams, follow the list below to troubleshoot. Laser not firing with an electric arc / buzzing sound>> Laser tube not responding>>
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Customer Service created an article,
The panel has an error code "Machine protected"
Under normal circumstances, the light bar in front of the machine will turn yellow after the lid is completely closed and the reset button is pressed. It will turn red when the lid is opened. If t...