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Control panel alarm codes/altert messages

Customer Service
Customer Service
Updated
Alarm codes/Alert messages Solutions
Jog distance is 0 Press the "Jog/Continue" button in the middle of the panel.
X frame slop The image size is too large or too close to the X-axis edge. Decrease the image size or move the image toward the center. Please decrease the image size or move the image toward the center.
X frame slop The image size is too large or too close to the Y-axis edge. Decrease the image size or move the image toward the center. Please decrease the image size or move the image toward the center.
Y frame slop The image size is too large or too close to the Y-axis edge. Please decrease the image size or move the image toward the center. Please decrease the image size or move the image toward the center.
Y frame is oversized The image size is too large or too close to the Y-axis edge. Please decrease the image size or move the image toward the center.

Need more overshooting or larger acceleration

 

 The pattern is too large or the pattern is too close to the edge of the X-axis. Change to a smaller pattern or the pattern should not be put to the edge of the format, or the X-axis motor acceleration parameter is set too small, restore the factory settings(click).

Y-axis over scale

 

 The image size is too large or too close to the Y-axis edge. Decrease the image size or move the image toward the center. Please decrease the image size or move the image toward the center.

X-axis over scale

 

 The image size is too large or too close to the X-axis edge. Decrease the image size or move the image toward the center. Please decrease the image size or move the image toward the center.

Not enough extended memory please Esc

 

 The pattern is too large or the pattern is too close to the edge of the X-axis. Change to a smaller pattern or the pattern should not be put to the edge of the format, or the X-axis motor acceleration parameter is set too small, you need to restore the factory settings(click).

File invalid, unknown file

 

Make sure the file is in RD format exported by RDworks or Lightburn.

If the file is already in RD format, you need to upgrade the mainboard firmware.
Machine protected

Make sure the laser power supply is lighting up, if not, Laser power supply indicator not lighting up>>.

If the laser power supply is lighting up, it means the safety is faulty, replace it with a new one.

Water error 1 /cooler error

 

Machines in the Pronto series require the use of a chiller, and the alarm signal from the chiller must be connected to the machine using the provided signal cable.

If the alarm line is connected and the machine is still reporting an error, first check whether the chiller is in alarm mode. When the chiller is in alarm, it usually emits a buzzing sound and displays an error code.

  • If the chiller is alarmed, it indicates that there is a fault in the chiller system. Please refer to the chiller's manual for troubleshooting.
  • If the chiller does not alarm, then use a metal jumper to short the water protection interface（as shown）. If the machine returns to normal at this point, you will need to replace the alarm wire. If it still does not function properly, there may be an issue with the control board, and you should contact customer service for further investigation.

Water error 2 /cooler error 2

 

 

#2 laser tube water protection fault. First, check whether the machine has 2 laser tubes. If it does, see "water error 1" to check the water flow of the second laser tube. If it doesn’t, restore the factory settings(click).

Or enter the manufacturer's settings and disable Laser 2 can be through the RDWorks software.

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